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FAQ

PRODUCTS

1.Are the items 100% original?

Yes, all Binostore items are 100% original.

All the articles are shipped in their original case, and, if due by the manufacturer, they are sent with possible accessories.

 
2. Do the articles come with a guarantee?

Yes, all our artiche have a guarantee that covers all production defects and not damages due to ordinary use of the item.

In order to value if the defect is under guarantee, please send some pictures that show the defect to info@binostore.com.

Any spare parts that are not under guarantee can be sent with fee.

 
3. Is it possible to order spare parts?

Yes, it is possible to order spare parts and accessories.  In order to know the prices and the availabilities, please contact our customer service
 
4. I would like to have information about Binostore promotions and new collections, what should I do?

Subscribe our newsletter and Binostore will update you with new collections and best offers.

 

PAYMENT, SECURITY

1. Which are your methods of payment?
 
Binostore accepts direct payments with credit cards, Paypal

 
2. Which credit cards do you accept?
 
Binostore accepts direct payment with Visa, Mastercard and Amex. Amex is valid for payments in Euro and USD.

It is possible to use Discover and other cards choosing Paypal as method of payment and following the instructions (it is not necessary to have a Paypal account to access).

 
3. Is it safe to pay with credit card?
 
Payments with credit card are 100% safe.

Credit Card data in transit are transmitted only via the Banca Sella server (protected by the SSL3 security protocol with high-grade 128 bit encryption: the highest safety standard currently available using server-side certification) and subsequently to the international authorisation circuits.

 
4. What should I do if I cannot do the payment with credit card?
 
If there are not problems related to the credit card itself, please try again to place the order changing browser, cancelling the chronology and if necessary choosing Paypal as method of payment.

 
5. What should I do if I do not receive any confirmation after completing the order?
 
After completing the order, if you do not receive the order confirmation from Binostore nor the payment confirmation from Banca Sella/Paypal circuits, please contact us.

The transaction could be not correctly completed even if you have not received any error message. Please contact your bank and our customer service.

 
6. When will you take my money?
 
If you pay with credit card, when you place the order, the bank puts the amount in stand-by until the shipment of the goods, when the payment is really charged.

In case the shipment has a delay, the payment can be charged on the 24th day from the date of the purchase, upon communication.

If  you pay with Paypal, the payment is outright charged.

 

SHIPMENTS, SHIPPING TIME, SHIPPING COST

1. How many days does it take to get the items?
 
If the items are available in our stock, we will notify you the shipment of the package in one business day.

If the items are not available in our stock, you will receive an email with the estimated waiting time of the item.

After shipment, handling times depends on the courier and on the customs in your country.

You will be able to check the progress of the package in every moment on the official website of the courier used for the shipment entering the tracking number received after dispatch.

In order to have information about the delivery times, please visit this page.

 
2. How do you ship?
 
Binostore always ships by couriers (Fedex, UPS, TNT), it is not possible to ship by regular mail (postal service).

Shipping cost includes the fastest delivery service: our couriers are reliable and they grant quick and safe shipments.

Items are accurately packed to avoid any tamperings, crashes and damages.

If any problem occurs, do not hesitate to contact the courier and Binostore.


3. How much are shipping fees?

In order to know the amount of shipping fees, please visit the page.


4. Is it possible to ship as gift or declare a lower value in the invoice?

No, every package is shipped with its own invoice necessary for customs inspections.
We must always declare the real value of the goods, therefore it is not possible to show a lower amount on the invoice or mark the package as "gift" or "sample".

5. Are there additional taxes for shipments to Europe?

No, if you are in European Union, the prices you see on Binostore do include European VAT.
You will not have to pay any extra amount for import taxes


6. Are there additional taxes for shipments to Extra-EU countries?

Yes, if your country is not part of European Union, the prices you see on Binostore do not include European VAT.
At the time of the delivery or later, the courier could ask you to pay for the import taxes imposed by your country law.
In order to have further information about customs fees, please contact Fedex customer service in your country or Customs and Excise.
Import taxes are on purchaser charge.
Import charges do not depend on Binostore  but on your country customs.


7. How much are the import taxes?

Import taxes on purchaser charge do not depend on Binostore but on your country customs.
Binostore is not acquainted with the value of the import taxes. In order to gather information about the amount of taxes, please contact Fedex customer service in your country or the Customs and Excise.

8. I received my tracking number but I cannot track the package, what should I do?

Do not worry, the tracking number is sent by email at the time of the preparation of the shipment and it will be enabled in 24/48 hours.
Tracking numbers received on Friday could be enabled on Monday night (Central Europe Time).
Couriers do not work on Saturdays, Sundays and on bank holidays according to each country.

11. Is it possible to ship to po box?

No, Binostore cannot ship to po box, as the courier needs signature to deliver the package.


12. Is it possible to ship to APO?

No, it is necessary to indicate the physical address of the base in the foreign country.
Shipments will be subjected to the customs rules imposed by the destination country law.
In order to have further information about customs fees, please contact Fedex customer service in the destination country or the Customs and Excise.

13. Is it possible to deliver without the request of a signature?

No, the courier always requests a signature in order to deliver the goods and it is not possible to leave the package unguarded.
Only for Fedex shipments to the USA, the recipient can contact the customer service and authorize the delivery without the request of a signature.
In this case Fedex and Binostore will not be held responsible for any steals, tamperings or damages of the goods.

 

RETURN POLICY, REFUND

1. Is it possible to return the item I received?

Yes, you can return the item you received by 10 days from delivery following our return policy. First of all, you have to complete our return form and wait for our message with the instructions on how to return the item.

The item must not be used, damaged or dirty. Moreover, you have to return it in the original case and package.


2. Do you charge a restocking fee on returns?

Yes, we charge a 10% restocking fee on all returned items.

 
3. Who is going to pay for the return shipping fees?

If there are not errors from Binostore, all the shipping fees are on customer’s charge.

 

4. Can I choose another model as exchange?

Yes, you can choose another model as exchange for the returned item. Please consider that we will charge a 10% restocking fee and all the shipping fees are on your charge.

If the new item has a lower price, we will refund you the difference.

If the new item has a higher price, we will ask you to pay for the difference.

 
5. How long does it take to see the refund on my account?

The refund times and the visibility of the refund in your account depend on your credit card company and on the banks.
For any further verifications, you can contact our customer service or directly our bank ecommerce@sella.it

 

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